Return & Refund Policy

1. Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Several types of goods are exempt from being returned, such as personalized items or final sale products.

2. Return Process

1. Log in to your account and go to "My Orders".
2. Select the order and items you wish to return.
3. Specify the reason for return and upload photos if the item is damaged.
4. Once approved, our courier partner will collect the item from your address.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@auralifestyle.com and follow the return process mentioned above.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (defective or wrong item).